Privacy Policy

Paint Pilot, LLC (“Paint Pilot,” “we,” “our,” or “us”) operates usepaintpilot.com. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our platform you agree to the practices described here.

If you have questions, email us at hello@usepaintpilot.com or write to us at 1680 Fruitville Rd, Sarasota, FL 34236.

Information you give us

• Account information. When you create an account we collect your name, email address, and, for painters, your business name and password.
• Project details. When you submit a painting request we collect the service type, room or square-footage information, timeline, property type, and any other answers you provide in the request flow.
• Photos. If you upload photos of your space, we store them in our cloud storage provider.
• Contact information. At the end of the homeowner request flow we collect your name, email address, and phone number so painters can reach you after purchasing your lead.
• Painter profile information. Painters who sign up may provide their business address, license numbers, insurance certificates, portfolio photos, service areas, and payment method details.
• Communications. If you contact us by email or through our platform, we keep a record of that correspondence.

Information collected automatically

• Usage data. We log pages visited, time spent, clicks, and features used.
• Device & browser data. We collect IP address, browser type, operating system, and referring URLs.
• Cookies. We use session cookies necessary for authentication and small analytics cookies. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some features may not function.

Information from third parties

• Payment data. All payment processing is handled by Stripe. We receive a payment confirmation and a tokenized card reference, but we never see or store raw card numbers.
• Email delivery. We use Resend to send transactional emails. Resend may log delivery status and related metadata.

• To create and manage your account.
• To match homeowner project requests with qualified local painters.
• To send transactional emails (magic-link sign-in, quote notifications, purchase confirmations, color consultation delivery).
• To process payments and issue refunds for painter lead purchases.
• To verify painter credentials (license, insurance, workers comp, registration).
• To respond to support inquiries.
• To detect fraud and abuse and enforce our Terms of Service.
• To improve and develop our platform using aggregated, anonymized analytics.
• To comply with legal obligations.

We do not sell your personal information to data brokers, advertisers, or any third party for their own marketing purposes.

We share personal information only in the circumstances below.

• Painters who purchase your lead. When a painter purchases your project lead, we share your name, email, and phone number with that painter — and only with painters who have paid for your lead (maximum four per project). Before purchase, painters see only your project details and ZIP code.
• Service providers. We share data with vendors who help us operate our platform: Supabase (database and file storage), Stripe (payments), Resend (transactional email), and Vercel (hosting). These providers process data only on our behalf and are bound by data-protection agreements.
• Legal requirements. We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect rights, property, or safety.
• Business transfers. If Paint Pilot, LLC is acquired, merged, or sells its assets, personal data may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

We retain your personal information for as long as your account is active or as needed to provide services. Homeowner project data is retained for 3 years after the request closes to support reviews and dispute resolution. Painter account data is retained for the duration of the account and 2 years after closure. You may request deletion at any time (see Section 6).

Some data may be retained longer when required by law (e.g., payment records for tax purposes).

We use industry-standard safeguards: encrypted connections (TLS/HTTPS), encrypted data at rest, row-level security on our database, and restricted employee access. No method of transmission over the internet is 100% secure. If you believe your account has been compromised, contact us immediately at hello@usepaintpilot.com.

• Access & correction. You may review and update your account information at any time through your account settings.
• Deletion. You may request deletion of your account and associated personal data by emailing us. We will process requests within 30 days, subject to legal retention obligations.
• Opt-out of email. Transactional emails (magic links, purchase confirmations) are necessary for the service and cannot be fully disabled while your account is active. You may opt out of any non-transactional communications via the unsubscribe link in those emails.
• Cookies. You may control cookies through your browser settings.

For California residents, see our CCPA Privacy Notice.
For residents of the EU/EEA/UK, see our GDPR Notice.

Our platform is not directed to children under 13 and we do not knowingly collect personal information from children. If you believe we have collected data from a child, contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the updated policy.

Paint Pilot, LLC
1680 Fruitville Rd
Sarasota, FL 34236
hello@usepaintpilot.com